Hi @powerinuk95, we are sorry to know that you'd like to cancel the service. We have located the account using your community details and we can see that your concern has been raised to our Escalations Team.
One of our escalations officers will contact you to discuss the concerns raised. It would be best that this kind of concern will be addressed over the phone.
Let us know via PM should you have a preferred contact number and time. Thank you.
We can see that our Escalations Team has been in touch and discussed the concerns raised.
You will received further updates regarding the status of your concern via email. Let us know should you need further assistance.