Level 1c
Hi There,

I have churned to another provider and I need to cancel my TPG account. I dont want to speak to anyone, I just want to cancel my account. I am out of contract. I understand you need this in writing, please send me the details of what I need to do. I cant understand what u guys say so plz send it to me asap thank u

Hi @powerinuk95, we are sorry to know that you'd like to cancel the service. We have located the account using your community details and we can see that your concern has been raised to our Escalations Team.


One of our escalations officers will contact you to discuss the concerns raised. It would be best that this kind of concern will be addressed over the phone.


Let us know via PM should you have a preferred contact number and time. Thank you.

Level 1c
Can i just use chat or email
My English is not good so i cant understand totally

We can see that our Escalations Team has been in touch and discussed the concerns raised.


You will received further updates regarding the status of your concern via email. Let us know should you need further assistance.