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Hi @koulamou,
Thanks for the additional details. We'd like to confirm if you're able to log-in to our post office. Please expect one of our Technicians to contact you tomorrow between 10-12NN AEST to provide updates related to this issue.
Regards,
Hi @koulamou,
We're able to confirm that the restriction has been lifted please confirm if you're still having issues with the email and should you require further assistance.
Regards,
We're glad to know that!
Yes! It's working, thank you! What a relief. 👍
I have this problem also. I cannot send emails from one of my email addresses because of the "User ###@tpg.com.au is banned from using SMTP AUTH due to previous abuse" error. The email address in question, ###@tpg.com.au, is one of my slave email accounts (I have substituted "###" for my slave account username).
TPG's instructions (here) are to change the account password online at https://www.tpg.com.au/home/myaccount, however it is not clear which account password has to be changed in the case where a slave email account is the one being blocked.
In my case, I logged into My Account using my slave account username and password and changed the password there. But, even I after many days, I am still unable to send email from the slave email account.
I have also logged into the Post Office with the Username and Password of the slave email account and changed the password there. But I am still unable to send email from the slave account.
Account settings and test email results are attached.
Hi @lampet , please send us a private message with your TPG customer ID, username and complete address. Please also include the email address you're having issues with.
To send a PM, please refer to this link: How do I private message (PM) in the community
I have changed the password, I still can't send out emails.
Thanks for getting back to us, @timelord. Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.
Please also include the email address you're having issue with.
To send a PM, please refer to this link: How do I private message (PM) in the community