Cannot access vk.com website

[Alec]

Hi,
looks like vk.com is not accessible via TPG (adsl- request timeout in web browser), but I can access it via Telstra mobile internet at the same time. Is there any chance to get it working, please?

[Riezl]

Hi @Alec , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM, please refer to this link: How do I private message (PM) in the community 

[Olga_Chernova]

Have the same issue with vk.com. What should I do? 

[BasilDV]

Hi @Olga_Chernova

Welcome to the Community!

We've created an article that will help you in Troubleshooting Browsing Issues on Specific Webpages.

Let us know how it goes.

BasilDV

[Olga_Chernova]

Hi, thank you for the reply.

I checked the article, and can say that it is not the website or the device issue. I cannot check DNS and routing because the instructions are for PC, and I am using a Mac. The issue is just with vk.com. 

[rssingh3]

Hello, I also cannot access vk.com. 

I have checked and this problem is directly related to TPG seemingly blocking this website, but why? It works fine on both Telstra and Optus connections, but not with TPG. Traceroute & Pingtest are both unable to connect to Vk.com, but any other website is fine. 

Please look into this and explain why you are blocking this website. 

[Riezl]

Hi @rssingh3 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link:How do I private message (PM) in the community

[pghete]

Hi,
I cannot access vk.com either via TPG (adsl- request timeout in web browser), but I can access it via Optus mobile internet at the same time. Is there any chance to get it working, please?

[Riezl]

Hi @pghete , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with the resolution.

To send a PM, please refer to this link: How do I private message (PM) in the community

[USERNAME_1]

@Riezl just noticed, same issue here. The DNS server of TPG is misconfigured. TPG's DNS server is timing out when vk.com is requested, Cloudflare's/Google's or any other DNS server works correctly. 

The issue is on TPG's side. As a temporary workaround, it's possible to change the DNS server to 1.1.1.1 or 8.8.8.8 (e.g. following this guide, https://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/) 

name@192-168-1-104 ~ % dig vk.com @203.12.160.36

; <<>> DiG 9.10.6 <<>> vk.com @203.12.160.36
;; global options: +cmd
;; connection timed out; no servers could be reached
name@192-168-1-104 ~ % dig vk.com @203.12.160.35

; <<>> DiG 9.10.6 <<>> vk.com @203.12.160.35
;; global options: +cmd
;; connection timed out; no servers could be reached
name@192-168-1-104 ~ % dig vk.com @1.1.1.1

; <<>> DiG 9.10.6 <<>> vk.com @1.1.1.1
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 52692
;; flags: qr rd ra; QUERY: 1, ANSWER: 6, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1232
;; QUESTION SECTION:
;vk.com.				IN	A

;; ANSWER SECTION:
vk.com.			726	IN	A	87.240.139.194
vk.com.			726	IN	A	93.186.225.208
vk.com.			726	IN	A	87.240.190.78
vk.com.			726	IN	A	87.240.190.67
vk.com.			726	IN	A	87.240.190.72
vk.com.			726	IN	A	87.240.137.158

;; Query time: 84 msec
;; SERVER: 1.1.1.1#53(1.1.1.1)
;; WHEN: Sun Oct 11 15:50:47 AEDT 2020
;; MSG SIZE  rcvd: 131