Cannot lodge fault in mobile app

[stevesims]

I have broadband outage. Not listed as an NBN fault and it looks similar to the last fault I had, that needed a technician visit (I think the NBN & TPG connections had become mismatched).

On top of the actual fault, I cannot report it in the mobile app, it gives an error (different code each time). There does not seem to be any live chat available or any support email address.It's currently early Sunday morning and support lines not open yet.

Why is it so hard to contact TPG for support? I'm sick of this lack of service, and not looking forward to another week of outage waiting for a technician visit.

For me, that's it for TPG. Not good enough in support when I am relying for the service to work from home.

[BasilDV]

Hi @stevesims 

We'd like to have a better understanding of the situation and raise the case to our Engineers if required.

Kindly send us a private message with your account details.

BasilDV

[Jgum]

Hi. I have the same issue. Have reset the router and still not connection. It has been this way for 12 hours.

[BasilDV]

Hi @Jgum 

We'd like to run some tests on the account.

Kindly send us a private message for further assistance.

BasilDV