Friday and I am working from home (software dev). NBN broadband down since 10am and still down 6pm. Have to hotspot all day, it's no joke as only 4G here. Ok b-grade NBN is Malcolm's fault but TPG have been very poor at responding or providing updates. Any recs for a provider who does service better? Home internet is part of my livelihood and I don't like being fobbed off. ... View more

I have broadband outage. Not listed as an NBN fault and it looks similar to the last fault I had, that needed a technician visit (I think the NBN & TPG connections had become mismatched). On top of the actual fault, I cannot report it in the mobile app, it gives an error (different code each time). There does not seem to be any live chat available or any support email address.It's currently early Sunday morning and support lines not open yet. Why is it so hard to contact TPG for support? I'm sick of this lack of service, and not looking forward to another week of outage waiting for a technician visit. For me, that's it for TPG. Not good enough in support when I am relying for the service to work from home.   ... View more