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Cant buy extra data packs

symaabedin
Level 2
I can’t buy extra data packs. I don’t find any option to select! Please help me out
2 REPLIES 2
david64
Level 15

Hi @symaabedin . If you have used the data in your plan, you have to add a pre-paid balance. Extra data allowance is taken from this balance. You might need to upgrade your plan.

 

Excess data $10/2GB charged from Prepaid Balance (if available). Minimum $10 top-up to Prepaid Balance required

BasilDV
Moderator

Hi @symaabedin 

 

You can add prepaid balance on the account that will be consumed in your data use.

 

https://support.tpg.com.au/top-your-mobile-prepaid-balance-my-account