Cant change plan

[lhuy2733]

Please confirm if I cancel this service and return the modem no further charges will be applied?

We have been without service for almost 3 weeks. It would be quicker to switch to an alternative service provider.

[Angeli]

Hi @lhuy2733, 

You only need to return the modem if you are cancelling your home wireless account. No cancellation fee is involved. Let me know if you require further help.

Regards,

Angeli

[lhuy2733]

Hi,

I spoke to an agent this morning and was advised there would be a scheduled call at 10am to discuss the cancellation. No call was made.

I would like to progress with the cancellation due to no service for the last 3 weeks with no resolution in sight.

Regards

Lam

[Ahra_G]

Hi @lhuy2733,

I've seen that a Complaints Resolution Case Manager is assigned as a sole point of contact and is working towards a resolution. For any further concerns, I would recommend to respond directly to the email sent by the officer. 

Thanks! 

Ahra_G