Hi @zoeeagles,
I was able to locate the account and confirmed that the service has been restored.
Let us know if you need further assistance.
Are you aware that there is an issue with going online to cgabge residential plan from Basic to 25. As best I can figure this request resulted in our nbn connection being terminated / disconnected and it took almost 3 days to get reconnected with most of staff not having a clue what happened. After getting reconnected there was still an issue in your 'system' preventing a plan upgrade on account 7128772 !!!!
