Fault SLA

[jandostkhoso]

My NBN connection is down since today afternoon. I thought it is NBN outage but then at 6:00 I realised it is my connection only. I reported the fault through the app but it seems there is no SLA specified and no one is working on the case. What are the SLA for resolving fault issues? Working from home, I need internet to perform my job. What is the best way to escalate the issue?

P.S: all troubleshooting steps are performed including restarting modems few times.

Regards

[BasilDV]

Hi @jandostkhoso

Welcome to the Community!

We were able to locate your account and understand that your case has been raised to our Engineers.

An NBN technician is booked to check your service and further updates will be provided once available.

Let us know if you need further assistance.

BasilDV