Changing from another mobile provider

[lmarzellotta]

Hi, I'm trying to change from Optus to TPG. In my details I put my personal details but I realize only now that my Optus number is linked to another person. Can I use those details or before the migration I need to change the ownership of my Optus mobile number?

[Ahra_G]

Hi @lmarzellotta, 

When porting a number, all account details should match with both Telcos. You may inquire if you can request a transfer or change of ownership in order for the porting to proceed. 

-Ahra_G

[lmarzellotta]

Is it possible change account details for my new TPG account? So they match with my previous provider.

[Ahra_G]

Hi @lmarzellotta,

Send us a private message with your Customer ID or username so we can assist further. 

-Ahra_G