Compensation for slow speed

[gonzo]

EDIT: SOLUTION RESOLVED BY PHONE

Can someone please look at my account and see if Im to be compensated for the slow NBN speed? I dont seem to have an email, although perhaps it has gone to spam.  If Im eligible please resend the emails.

Thank you

[Ahra_G · Accepted solution]

Hi @gonzo, 

Welcome to the TPG Community! 

I can see that you have been assisted yesterday and that your current plan has been successfully changed. The new plan should be activated within 1-3 working days. 

I have also sent a request to have the email forwarded to you for your reference. 

Please don't hesitate to let us know should you have further queries or requires assistance. 

Cheers!