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Compensation for slow speed

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gonzo
Level 2

EDIT: SOLUTION RESOLVED BY PHONE

Can someone please look at my account and see if Im to be compensated for the slow NBN speed? I dont seem to have an email, although perhaps it has gone to spam.  If Im eligible please resend the emails.

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
Ahra_G
Moderator

Hi @gonzo

 

Welcome to the TPG Community! 

 

I can see that you have been assisted yesterday and that your current plan has been successfully changed. The new plan should be activated within 1-3 working days. 

 

I have also sent a request to have the email forwarded to you for your reference. 

 

Please don't hesitate to let us know should you have further queries or requires assistance. 

 

 

Cheers! 

 

 

 

 

View solution in original post

1 REPLY 1
Ahra_G
Moderator

Hi @gonzo

 

Welcome to the TPG Community! 

 

I can see that you have been assisted yesterday and that your current plan has been successfully changed. The new plan should be activated within 1-3 working days. 

 

I have also sent a request to have the email forwarded to you for your reference. 

 

Please don't hesitate to let us know should you have further queries or requires assistance. 

 

 

Cheers!