EDIT: SOLUTION RESOLVED BY PHONE
Can someone please look at my account and see if Im to be compensated for the slow NBN speed? I dont seem to have an email, although perhaps it has gone to spam. If Im eligible please resend the emails.
Welcome to the TPG Community!
I can see that you have been assisted yesterday and that your current plan has been successfully changed. The new plan should be activated within 1-3 working days.
I have also sent a request to have the email forwarded to you for your reference.
Please don't hesitate to let us know should you have further queries or requires assistance.