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Connected, No Internet.

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Level 1a
Our NBN box is flashing green on Upstream. Our WiFi says it's connected but no internet. I have turned in/off etc. How do I get this fixed?
3 REPLIES 3
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Level 1c

What lights are on for both modems? Post pictures if that helps.

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Level 1a
White box has Power, 2.4 & 5 lit.
Black box has Power & Downstream kit and the Upstream is flashing green. Nothing under Online.
Pics attached.
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Moderator

Hi @cdhaggerty,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and understand that you've contacted our Tech team earlier today.

 

It appears that there's an issue within the NBN network, which is why the case was escalated to our Engineering team for further investigation.

 

An NBN technician has been requested to check the service and you'll be updated with the details via SMS or phone call as soon as it becomes available.

 

In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.

 

BasilDV