Welcome to TPG Community!
We were able to locate your account using your community details and understand that you've contacted our Tech team earlier today.
It appears that there's an issue within the NBN network, which is why the case was escalated to our Engineering team for further investigation.
An NBN technician has been requested to check the service and you'll be updated with the details via SMS or phone call as soon as it becomes available.
In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.