Connection Issue

[kellyfamily4]

After a thunderstorm the nbn box is making a clicking sound and the connection light is red. I have powered off for 5 mins then turned back on. Same problem. Please advise. Thanks.

[BasilDV]

Hi @kellyfamily4

Welcome to the Community!

We were able to locate your account using your community details and understand that you've been in touch with our Tech team.

The case has been raised to our Engineers and an NBN technician is booked to check the service.

Further updates will be given by your assigned Engineer as soon as it becomes available.

BasilDV