Connection box

[Meganbourn]

I received my new modem today but I don’t have a connection box at my place. Can I get one sent to me?

[Daisy_Dhen]

Hi @Meganbourn, 

Welcome to the Community!

Please send us a PM with your TPG username or customer ID number together with the service address so we can further assist. 

[Anonymous]

Hey @Meganbourn,

Just checking this thread, have you received an update from our Provisioning Team? If not yet, send us a private message with  your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time.

How do I private message (PM) in the community

Regards,

I received my new modem today but I don’t have a connection box at my place. Can I get one sent to me?

[Meganbourn]

I have had nbn guy come and fix the line but there’s still a connection issue. Have sent you a pm.

[BasilDV]

Hi @Meganbourn

We understand that it is working after you configured your modem/router.

Let us know if you need further assistance.

BasilDV

[Meganbourn · Accepted solution]

Yes all is working thank you for your help!!