Thanks for raising this with us.
We checked the account and was able to detect minimal dropouts, however, it appears that the modem is getting a quite low speed than usual.
We'd like to arrange a call from our Tech team for further testing.
May I know your preferred time for them to be contacted?
Not what we want to hear from our customers but we definitely want to get to the bottom of this and get it sorted.
A NBN Technician has been scheduled to attend your service and fix the line issue that is causing the drop outs on your line.
Further details will be provided once available, thank you.