Consistent Outage/Maintenance

[gcya345]

Hi,
Anyone else have constant emails notifying of maintenance and not being able to get on the internet? Have had a few in the past couple of weeks and around 5 days in the past couple of weeks where internet was down. Including all day today.

Contacted TPG. Was just quoted an extract from the T&C saying they’re not responsible for a 3rd party supplier. I’ve been with TPG since 2009 and had heard about the substandard service, first time experiencing it.

[Ahra_G]

Hi @gcya345,

Planned upgrade and maintenance are done from time to time to ensure continued performance on the network. Where possible, these works are performed during non-peak times. However, sometimes due to occupational health & safety constraints and sometimes depending on the urgency, works need to be performed during the day.

Send in your TPG Customer ID or username via private message so we can check the status of your connection. 

Thanks! 

Ahra_G

[gcya345]

Hi Ahra_G,

These are all the outages/maintenance performed from 'time to time' that I've received in writing from TPG this month.

06/09 11:34am-6pm
08/09 4:42pm-6pm
09/09 9:55am-6pm
14/09 7:30am-4pm
15/09 7:30am-4pm
20/09 7:14am-6pm
21/09 7:30am-3:30pm
23/09 8:40am-6pm
29/09 8:27-6pm

Please explain to me how this can be acceptable to anyone, especially when more people now need to work from home?

[Shane]

Service maintenance are usually scheduled during off peak time however, there are situations that an immediate maintenance is needed to ensure continued performance on the network.

Send us your details to better understand the situation.

Regards,

Hi Ahra_G,

These are all the outages/maintenance performed from 'time to time' that I've received in writing from TPG this month.

06/09 11:34am-6pm
08/09 4:42pm-6pm
09/09 9:55am-6pm
14/09 7:30am-4pm
15/09 7:30am-4pm
20/09 7:14am-6pm
21/09 7:30am-3:30pm
23/09 8:40am-6pm
29/09 8:27-6pm

Please explain to me how this can be acceptable to anyone, especially when more people now need to work from home?