Constant drop outs FTTC

[Yj]

We just had our internet connected after a technician visit and connected our house to FTTC (it had never been activated).

We have been getting constant drops outs at least once an hour if not more, usually for 5 to 10 minutes. Extremely frustrating, could you please have a look into this.

[Ahra_G]

Hi @Yj,

Remote tests showed drop outs on the connection however, we are yet to  know the cause. 

The issue is now raised to our Engineering team for further investigation. Please ensure to keep the modem turned on for remote testing purposes. 

Updates will be provided via phone call or SMS. 

Feel free to let us know if you have further queries or concern.

Thanks! 

Ahra_G

We just had our internet connected after a technician visit and connected our house to FTTC (it had never been activated).

We have been getting constant drops outs at least once an hour if not more, usually for 5 to 10 minutes. Extremely frustrating, could you please have a look into this.

[Ahra_G]

Hi @Yj, we have detected and can confirm that your connection is now stable and modem shows connected for almost 3 days now. 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

Cheers! 

Ahra_G

[Mori1993]

Amazing I just check it's looking working perfectly thabks a lot