There are many factors that can be service affecting. Hence we recommend to always visit our Service Status page to check for maintenance/outage: https://support.tpg.com.au/servicestatus
If your address is not listed, please send us a private message and we'd be happy to help.
i joined 6 days ago didnt know this is how ^&% there service. I'm cancelling mine today i spoke to someone yesterday saying im on a 6 months contract and i have to pay to cancel. bunch of trash &*^% in this service. wont recommmend this to anyone.
Hi Ahra there's no point sending you a private message. I've spoken to someone from cancellations team and said yesterday that she will follow up my case personally. its 4:06pm today still no update from her. Just shows how communication works at TPG. when you promise something you should have integrity and follow it through. thus i dont have any faith in sending a private message to you coz i know there wont be any action on this. By reading through the threads it just shows how poor TPG manage client care and customer service. Anyway i dont want to make more complaints and negative comments in this thread I'm fairly new client here but its not a good start on my end thats why I'm just moving on. bad luck for the people who are stuck here. attached is my current speedtest.
Would anyone believe its down again for the second time today.....nah TPG would not he that bad would they. Oh and by the way the formal complaint has not even been answered in the stated time frame..... would anyone believe that would happen
Message sent, looks like I managed to get it in just before the daily dropout time starting, also got emails away to the TIO, TPG complaints dept. again and the Local Labour member
