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Copper wire fault : no phone line, very slow internet.

Level 2

Phone line went dead, internet is working but at very low speed. Guess is copper wire got cut, and whilst broken for voice, the high frequence of adsl makes it jump the fault.

How can I contact TPG without phone line? Contact page only mentions phone numbers. No chat or email address

Level 2

This is actually second time I have this issue. Same in September 2019.


Ticket number # 9784529


Believe TPG contacted Telstra technician to check connection at the node.

Sent email to customer support and tech support. No reply yet.


Hi @Dmitri 


Thanks for raising this with us.

We understand that you've been in touch with our Tech team and the case has been raised to our Engineering team for further investigation.

An assigned Engineer will be in touch with you within 24 to 48 hours as soon as an update becomes available.



Level 2

Thanks Basil


"No dial tone, but I have Internet" was my previous post, and this was assited by Will.

Done a lot of testing with lines, splitters, no success.

Even tested phone and modem with neighbours where all is working. 

Waiting for engineering team. Thansks.