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DNS reverse ptr request was sent to

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Level 1b

Hi after reading a similar post I have sent a request to get a reverse dns pointer set up last week. I also have raised a ticket with TPG support #9023989. What is the best way to monitor the progress of my requests?


Mail to :-

"We need a reverse pointer record for :-

Non-authoritative answer:

paulius@devd9-ba:~$ host domain name pointer "



Hi @baramee00,


Welcome to TPG Community!


We have located the account using your community details and we can see that this issue has been escalated to our Engineering Team.


The case engineer has been in touch yesterday and was able to confirm that the issue has been resolved.


If the issue persists, feel free to message us so we can investigate further. Thank you.

Level 1b

Thank you. I have checked this morning and am unable to confirm that the reverse ptr has been set :-


paulius@devd9-ba:~$ date
Wed 19 Dec 09:14:13 AEDT 2018
paulius@devd9-ba:~$ host domain name pointer


Further help is appreciated.

Thanks, Paul.



Hi @baramee00, we'll coordinate this with our Engineering Team and will have the case engineer contact you before 5PM NSW to discuss the progression of the case.


Let us know should you have further queries. Thank you.


Apologies, @baramee00. It appears that the issue raised to our Engineering Team is about the Call Quality.


We will need to forward your concern regarding the reverse DNS to the right department, but for immediate assistance, you may also contact them directly by sending an email to


Hi @baramee00, we'd like to check if you have already sent an email to regarding this concern. May we know if you have received a reply from them?

Level 1b

Good morning. Yes yesterday afternoon I did send an email to Not long after I received an email stating that the request would be sent to the relevant team looking after our particular server. I have not received further communication but, I am happy to be able to confirm the requester PTR is in place.


Thu 20 Dec 12:02:48 AEDT 2018
paulius@devd9-ba:~$ host domain name pointer


Thank you to all for your assistance and cooperation.


Level 1b

P.S. I have asked the staff to contact the clients who were unable successfully send us email to askk iif they could try again.

I will let you know as soon as I get some feedback.


Thanks again for your help.


No worries, @baramee00.


Let us know if we can be of further assistance. Cheers!

Level 1c

Hi Baramee00

Going through similar problems to get a PTR record deleted.
Any advice on how I get to someone who understands/can do this