I have an issue the past few weeks where every few days the username in the DSL section of the router settings resets and I lose connection to the internet. I have to access the router settings and reenter the correct username in order to regain access to the internet. I tried IP and Mac binding and changing my wifi password to make sure noone else is accessing the router but the same problem is reoccurring.
Hi @kevinlee999 . When you lose internet access and you log into the router admin, what value is in the username? It might provide a clue.
Next time you have to redo the username, turn the router off and on and see that the username is retained.
Welcome to the Community!
We were able to locate your account using your community details and would like to confirm if you've factory reset the modem/router?
If not, then try to follow the advise of @david64 first. If the issue still persists, then factory reset the modem/router as it may resolve it.
Let us know how it goes.
Hi @kevinlee999, we'd be more that happy to assist you. We have located an account using your community details, but we'd like to make sure that we got the right one. Please send us a private message with your TPG details so we can verify the account. To send a PM , please refer to this link: How do I private message (PM) in the community