TPG Community

Get online support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Ask a Question

DSL continually retraining

rabbitjump
Level 3
Level 3
‎28-12-2020 08:40 PM

Hi,

My modems DSL is retraining a couple of times every hour.

Here is the log after I was able to set the system time.

I have logged a support request. TPG ticket number #11090605.

A NBN technician has been scheduled to come to our house but I don't think that's going to fix the problem?

Happy to provide further details

 

2020-12-28 19:56:50 [5] System: DSL link down
2020-12-28 19:56:52 [5] System: DSL training G.994
2020-12-28 19:57:09 [5] System: DSL training G.994
2020-12-28 19:57:24 [5] System: DSL training G.993 started
2020-12-28 19:59:24 [5] System: DSL training G.993 channel analysis
2020-12-28 19:59:25 [5] System: DSL link up
2020-12-28 20:00:09 [5] DHCPD: Recv REQUEST from F8:0D:AC:6C:A2:08
2020-12-28 20:00:09 [5] DHCPD: Send ACK to 192.168.2.101
2020-12-28 20:01:14 [5] System: DSL link down
2020-12-28 20:01:16 [5] System: DSL training G.994
2020-12-28 20:01:33 [5] System: DSL training G.994
2020-12-28 20:01:49 [5] System: DSL training G.993 started
2020-12-28 20:02:28 [5] DHCPD: Recv REQUEST from F8:0D:AC:6C:A2:08
2020-12-28 20:02:28 [5] DHCPD: Send ACK to 192.168.2.101
2020-12-28 20:03:49 [5] System: DSL training G.993 channel analysis
2020-12-28 20:03:50 [5] System: DSL link up
2020-12-28 20:03:58 [5] DHCPD: Recv REQUEST from F8:0D:AC:6C:A2:08
2020-12-28 20:03:58 [5] DHCPD: Send ACK to 192.168.2.101
2020-12-28 20:09:00 [5] System: LAN1 link down
2020-12-28 20:09:04 [5] System: LAN1 link up 1000 mbps
2020-12-28 20:11:44 [5] System: DSL link down
2020-12-28 20:11:46 [5] System: DSL training G.994
2020-12-28 20:12:03 [5] System: DSL training G.994
2020-12-28 20:12:18 [5] System: DSL training G.993 started
2020-12-28 20:14:19 [5] System: DSL training G.993 channel analysis
2020-12-28 20:14:20 [5] System: DSL link up
2020-12-28 20:14:52 [5] System: DSL link down
2020-12-28 20:14:54 [5] System: DSL training G.994
2020-12-28 20:15:11 [5] System: DSL training G.994
2020-12-28 20:15:26 [5] System: DSL training G.993 started
2020-12-28 20:16:49 [5] System: DSL training G.994
2020-12-28 20:18:15 [5] System: DSL training G.994
2020-12-28 20:18:30 [5] System: DSL training G.993 started
2020-12-28 20:20:30 [5] System: DSL training G.993 channel analysis
2020-12-28 20:20:32 [5] System: DSL link up
2020-12-28 20:23:08 [5] System: DSL link up
2020-12-28 20:23:10 [5] System: DSL link up
2020-12-28 20:23:11 [5] System: DSL link up
2020-12-28 20:23:12 [5] System: DSL link up
2020-12-28 20:23:13 [5] System: DSL link up
2020-12-28 20:23:15 [5] System: DSL link up
2020-12-28 20:23:16 [5] System: DSL link up
2020-12-28 20:23:17 [5] System: DSL link up
2020-12-28 20:23:53 [5] System: DSL link up
2020-12-28 20:23:54 [5] System: DSL link up
2020-12-28 20:23:56 [5] System: DSL link up
2020-12-28 20:24:04 [5] System: LAN1 link down
2020-12-28 20:25:44 [5] System: LAN1 link up 1000 mbps
2020-12-28 20:27:38 [5] System: DSL link up
2020-12-28 20:27:58 [5] System: DSL link up
2020-12-28 20:27:58 [5] System: DSL link up
2020-12-28 20:27:58 [5] System: DSL link up
2020-12-28 20:27:58 [5] System: DSL link up
2020-12-28 20:27:58 [5] System: DSL link up
2020-12-28 20:28:08 [5] System: DSL link up
2020-12-28 20:28:08 [5] System: DSL link up
2020-12-28 20:28:08 [5] System: DSL link up
2020-12-28 20:28:09 [5] System: DSL link up

0 Likes
Reply
5 REPLIES 5
BasilDV
Moderator Moderator
Moderator
‎29-12-2020 04:24 PM

Hi @rabbitjump 

 

Welcome to the Community!

 

We've reviewed your case and it is still being monitored by your assigned Engineer.

They've detected that the service was stable last night, however, the drop outs recurred. It will be investigated and updates will be given within 24 to 48 hours.

 

We apologise for the inconvenience.

 

BasilDV

Reply
rabbitjump
Level 3
Level 3
‎29-12-2020 04:47 PM

Hi BasilDV, thanks for the reply, does the NBN technican still need to come out?

 

Updated logs from today

2020-12-28 19:56:50 [5] System: DSL link down
2020-12-28 19:56:52 [5] System: DSL training G.994
2020-12-28 19:57:09 [5] System: DSL training G.994
2020-12-28 19:57:24 [5] System: DSL training G.993 started
2020-12-28 19:59:24 [5] System: DSL training G.993 channel analysis
2020-12-28 19:59:25 [5] System: DSL link up
2020-12-28 20:00:09 [5] DHCPD: Recv REQUEST from F8:0D:AC:6C:A2:08
2020-12-28 20:00:09 [5] DHCPD: Send ACK to 192.168.2.101
2020-12-28 20:01:14 [5] System: DSL link down
2020-12-28 20:01:16 [5] System: DSL training G.994
2020-12-28 20:01:33 [5] System: DSL training G.994
2020-12-28 20:01:49 [5] System: DSL training G.993 started
2020-12-28 20:02:28 [5] DHCPD: Recv REQUEST from F8:0D:AC:6C:A2:08
2020-12-28 20:02:28 [5] DHCPD: Send ACK to 192.168.2.101
2020-12-28 20:03:49 [5] System: DSL training G.993 channel analysis
2020-12-28 20:03:50 [5] System: DSL link up
2020-12-28 20:03:58 [5] DHCPD: Recv REQUEST from F8:0D:AC:6C:A2:08
2020-12-28 20:03:58 [5] DHCPD: Send ACK to 192.168.2.101
2020-12-28 20:09:00 [5] System: LAN1 link down
2020-12-28 20:09:04 [5] System: LAN1 link up 1000 mbps
2020-12-28 20:11:44 [5] System: DSL link down
2020-12-28 20:11:46 [5] System: DSL training G.994
2020-12-28 20:12:03 [5] System: DSL training G.994
2020-12-28 20:12:18 [5] System: DSL training G.993 started
2020-12-28 20:14:19 [5] System: DSL training G.993 channel analysis
2020-12-28 20:14:20 [5] System: DSL link up
2020-12-28 20:14:52 [5] System: DSL link down
2020-12-28 20:14:54 [5] System: DSL training G.994
2020-12-28 20:15:11 [5] System: DSL training G.994
2020-12-28 20:15:26 [5] System: DSL training G.993 started
2020-12-28 20:16:49 [5] System: DSL training G.994
2020-12-28 20:18:15 [5] System: DSL training G.994
2020-12-28 20:18:30 [5] System: DSL training G.993 started
2020-12-28 20:20:30 [5] System: DSL training G.993 channel analysis
2020-12-28 20:20:32 [5] System: DSL link up
2020-12-28 20:23:08 [5] System: DSL link up
2020-12-28 20:23:10 [5] System: DSL link up
2020-12-28 20:23:11 [5] System: DSL link up
2020-12-28 20:23:12 [5] System: DSL link up
2020-12-28 20:23:13 [5] System: DSL link up
2020-12-28 20:23:15 [5] System: DSL link up
2020-12-28 20:23:16 [5] System: DSL link up
2020-12-28 20:23:17 [5] System: DSL link up
2020-12-28 20:23:53 [5] System: DSL link up
2020-12-28 20:23:54 [5] System: DSL link up
2020-12-28 20:23:56 [5] System: DSL link up
2020-12-28 20:24:04 [5] System: LAN1 link down
2020-12-28 20:25:44 [5] System: LAN1 link up 1000 mbps
2020-12-28 20:27:38 [5] System: DSL link up
2020-12-28 20:27:58 [5] System: DSL link up
2020-12-28 20:27:58 [5] System: DSL link up
2020-12-28 20:27:58 [5] System: DSL link up
2020-12-28 20:27:58 [5] System: DSL link up
2020-12-28 20:27:58 [5] System: DSL link up
2020-12-28 20:28:08 [5] System: DSL link up
2020-12-28 20:28:08 [5] System: DSL link up
2020-12-28 20:28:08 [5] System: DSL link up
2020-12-28 20:28:09 [5] System: DSL link up
2020-12-28 21:28:08 [5] System: DSL link up
2020-12-28 21:28:08 [5] System: DSL link up
2020-12-28 21:28:08 [5] System: DSL link up
2020-12-28 21:28:08 [5] System: DSL link up
2020-12-28 21:28:08 [5] System: DSL link up
2020-12-28 21:28:09 [5] System: DSL link up
2020-12-28 21:28:09 [5] System: DSL link up
2020-12-28 21:28:13 [5] System: DSL link up
2020-12-28 21:28:13 [5] System: DSL link up
2020-12-28 21:28:13 [5] System: DSL link up
2020-12-28 21:28:13 [5] System: DSL link up
2020-12-28 21:28:14 [5] System: DSL link up
2020-12-28 21:28:14 [5] System: DSL link up
2020-12-28 21:28:14 [5] System: DSL link up
2020-12-28 21:28:14 [5] System: DSL link up
2020-12-28 21:28:18 [5] System: DSL link up
2020-12-28 21:28:18 [5] System: DSL link up
2020-12-28 21:28:18 [5] System: DSL link up
2020-12-28 21:28:18 [5] System: DSL link up
2020-12-28 21:28:19 [5] System: DSL link up
2020-12-28 22:11:37 [5] System: DSL link down
2020-12-28 22:11:39 [5] System: DSL training G.994
2020-12-28 22:11:56 [5] System: DSL training G.994
2020-12-28 22:12:11 [5] System: DSL training G.993 started
2020-12-28 22:14:11 [5] System: DSL training G.993 channel analysis
2020-12-28 22:14:13 [5] System: DSL link up
2020-12-28 22:19:40 [5] System: DSL link up
2020-12-28 22:40:48 [5] System: LAN2 link down
2020-12-28 22:40:51 [5] System: LAN2 link up 100 mbps
2020-12-28 22:40:58 [5] System: LAN2 link down
2020-12-28 22:51:33 [5] System: DSL link up
2020-12-28 22:51:34 [5] System: DSL link up
2020-12-28 22:51:35 [5] System: DSL link up
2020-12-28 22:51:37 [5] System: DSL link up
2020-12-28 22:51:38 [5] System: DSL link up
2020-12-29 13:27:19 [5] System: DSL link down
2020-12-29 13:27:21 [5] System: DSL training G.994
2020-12-29 13:27:38 [5] System: DSL training G.994
2020-12-29 13:27:53 [5] System: DSL training G.993 started
2020-12-29 13:29:54 [5] System: DSL training G.993 channel analysis
2020-12-29 13:29:55 [5] System: DSL link up
2020-12-29 14:02:24 [5] System: DSL link up
2020-12-29 14:02:24 [5] System: DSL link up
2020-12-29 14:02:24 [5] System: DSL link up
2020-12-29 14:02:24 [5] System: DSL link up
2020-12-29 14:02:24 [5] System: DSL link up
2020-12-29 14:02:25 [5] System: DSL link up
2020-12-29 14:02:25 [5] System: DSL link up
2020-12-29 14:02:25 [5] System: DSL link up
2020-12-29 14:02:25 [5] System: DSL link up
2020-12-29 14:02:30 [5] System: DSL link up
2020-12-29 14:02:30 [5] System: DSL link up
2020-12-29 14:02:30 [5] System: DSL link up
2020-12-29 14:02:31 [5] System: DSL link up
2020-12-29 14:02:31 [5] System: DSL link up
2020-12-29 14:02:31 [5] System: DSL link up
2020-12-29 14:02:31 [5] System: DSL link up
2020-12-29 14:02:44 [5] System: DSL link down
2020-12-29 14:02:46 [5] System: DSL training G.994
2020-12-29 14:03:03 [5] System: DSL training G.994
2020-12-29 14:03:18 [5] System: DSL training G.993 started
2020-12-29 14:05:19 [5] System: DSL training G.993 channel analysis
2020-12-29 14:05:20 [5] System: DSL link up
2020-12-29 14:15:09 [5] System: DSL link up
2020-12-29 14:15:10 [5] System: DSL link up
2020-12-29 14:15:12 [5] System: DSL link up
2020-12-29 14:16:12 [5] System: DSL link up
2020-12-29 14:16:14 [5] System: DSL link up
2020-12-29 14:29:40 [5] System: DSL link down
2020-12-29 14:29:42 [5] System: DSL training G.994
2020-12-29 14:29:58 [5] System: DSL training G.994
2020-12-29 14:30:14 [5] System: DSL training G.993 started
2020-12-29 14:32:14 [5] System: DSL training G.993 channel analysis
2020-12-29 14:32:15 [5] System: DSL link up
2020-12-29 14:36:20 [5] System: DSL link up
2020-12-29 14:36:21 [5] System: DSL link up
2020-12-29 14:36:22 [5] System: DSL link up
2020-12-29 14:36:23 [5] System: DSL link up
2020-12-29 14:36:25 [5] System: DSL link up
2020-12-29 14:36:26 [5] System: DSL link up
2020-12-29 14:36:27 [5] System: DSL link up
2020-12-29 14:36:29 [5] System: DSL link up
2020-12-29 14:36:30 [5] System: DSL link up
2020-12-29 14:36:31 [5] System: DSL link up
2020-12-29 14:36:32 [5] System: DSL link up
2020-12-29 14:36:33 [5] System: DSL link up
2020-12-29 14:36:34 [5] System: DSL link up
2020-12-29 14:36:35 [5] System: DSL link up
2020-12-29 14:36:37 [5] System: DSL link up
2020-12-29 14:36:38 [5] System: DSL link up
2020-12-29 14:36:39 [5] System: DSL link up
2020-12-29 14:36:45 [5] System: DSL link up
2020-12-29 14:36:45 [5] System: DSL link up
2020-12-29 14:36:45 [5] System: DSL link up
2020-12-29 14:36:45 [5] System: DSL link up
2020-12-29 14:36:46 [5] System: DSL link up
2020-12-29 14:36:46 [5] System: DSL link up
2020-12-29 14:36:46 [5] System: DSL link up
2020-12-29 14:36:50 [5] System: DSL link up
2020-12-29 14:36:50 [5] System: DSL link up
2020-12-29 14:36:51 [5] System: DSL link up
2020-12-29 14:36:51 [5] System: DSL link up
2020-12-29 14:36:51 [5] System: DSL link up
2020-12-29 14:36:51 [5] System: DSL link up
2020-12-29 14:36:51 [5] System: DSL link up
2020-12-29 14:36:51 [5] System: DSL link up
2020-12-29 14:36:55 [5] System: DSL link up
2020-12-29 14:36:56 [5] System: DSL link up
2020-12-29 14:36:56 [5] System: DSL link up
2020-12-29 14:40:47 [5] System: DSL link down
2020-12-29 14:40:49 [5] System: DSL training G.994
2020-12-29 14:41:10 [5] System: DSL training G.994
2020-12-29 14:41:25 [5] System: DSL training G.993 started
2020-12-29 14:43:26 [5] System: DSL training G.993 channel analysis
2020-12-29 14:43:27 [5] System: DSL link up
2020-12-29 16:41:42 [5] System: LAN2 link up 1000 mbps
2020-12-29 16:41:49 [5] System: LAN2 link down
2020-12-29 16:41:57 [5] System: LAN2 link up 1000 mbps
2020-12-29 16:41:57 [5] DHCPD: Recv REQUEST from F8:0D:AC:6C:A2:08
2020-12-29 16:41:57 [5] DHCPD: Send ACK to 192.168.2.101

0 Likes
Reply
BasilDV
Moderator Moderator
Moderator
‎29-12-2020 07:42 PM

Hi @rabbitjump

 

The information will be given by your assigned Engineer if an NBN technician is needed to check the service.

Please wait for any update via SMS or phone call.

 

Thank you.

BasilDV

Reply
rabbitjump
Level 3
Level 3
‎30-12-2020 04:23 PM

Updated logs

 

2020-12-29 18:48:17 [5] System: LAN2 link down
2020-12-29 18:48:21 [5] System: LAN2 link up 100 mbps
2020-12-29 18:48:27 [5] System: LAN2 link down
2020-12-30 04:05:15 [5] System: DSL link down
2020-12-30 04:05:17 [5] System: DSL training G.994
2020-12-30 04:05:34 [5] System: DSL training G.994
2020-12-30 04:05:49 [5] System: DSL training G.993 started
2020-12-30 04:07:37 [5] System: DSL training G.993 channel analysis
2020-12-30 04:07:38 [5] System: DSL link up
2020-12-30 14:14:25 [5] System: DSL link down
2020-12-30 14:14:28 [5] System: DSL training G.994
2020-12-30 14:14:45 [5] System: DSL training G.994
2020-12-30 14:15:00 [5] System: DSL training G.993 started
2020-12-30 14:16:14 [5] System: DSL training G.994
2020-12-30 14:16:30 [5] System: DSL training G.994
2020-12-30 14:16:46 [5] System: DSL training G.993 started
2020-12-30 14:18:46 [5] System: DSL training G.993 channel analysis
2020-12-30 14:18:47 [5] System: DSL link up
2020-12-30 14:49:45 [5] System: DSL link down
2020-12-30 14:49:46 [5] System: DSL training G.994
2020-12-30 14:50:03 [5] System: DSL training G.994
2020-12-30 14:50:18 [5] System: DSL training G.993 started
2020-12-30 14:52:19 [5] System: DSL training G.993 channel analysis
2020-12-30 14:52:20 [5] System: DSL link up
2020-12-30 16:13:17 [5] System: DSL link down
2020-12-30 16:13:19 [5] System: DSL training G.994
2020-12-30 16:13:36 [5] System: DSL training G.994
2020-12-30 16:13:51 [5] System: DSL training G.993 started
2020-12-30 16:15:52 [5] System: DSL training G.993 channel analysis
2020-12-30 16:15:53 [5] System: DSL link up
2020-12-30 16:17:20 [5] System: LAN2 link up 1000 mbps
2020-12-30 16:17:27 [5] System: LAN2 link down
2020-12-30 16:17:35 [5] System: LAN2 link up 1000 mbps
2020-12-30 16:17:36 [5] DHCPD: Recv REQUEST from F8:0D:AC:6C:A2:08
2020-12-30 16:17:36 [5] DHCPD: Send ACK to 192.168.2.101

0 Likes
Reply
rabbitjump
Level 3
Level 3
‎04-01-2021 05:38 PM

The NBN technician visited, checked the line and pillar - no problems.

Says it must be the modem.

I've power cycled and factory reset the modem.

There has been 5 link down messages over the last 7 hours. Bolded the link down messages below.

 

 

Logs from today after factory reset.

2016-01-01 10:00:36 [5] System: DSL training G.994
2016-01-01 10:00:51 [5] System: DSL training G.993 started
2021-01-04 12:08:11 [5] System: DSL training G.993 channel analysis
2021-01-04 12:08:12 [5] System: DSL link up
2021-01-04 12:14:51 [5] System: LAN1 link up 1000 mbps
2021-01-04 12:16:58 [5] System: LAN1 link down
2021-01-04 12:17:02 [5] System: LAN1 link up 1000 mbps
2021-01-04 12:23:53 [5] System: DSL link up
2021-01-04 12:23:59 [5] System: DSL link up
2021-01-04 12:24:04 [5] System: DSL link up
2021-01-04 12:24:09 [5] System: DSL link up
2021-01-04 12:24:15 [5] System: DSL link up
2021-01-04 12:24:20 [5] System: DSL link up
2021-01-04 12:24:26 [5] System: DSL link up
2021-01-04 12:24:52 [5] System: DSL link up
2021-01-04 12:24:57 [5] System: DSL link up
2021-01-04 12:53:09 [5] System: LAN3 link down
2021-01-04 16:23:48 [5] System: DSL link down
2021-01-04 16:23:51 [5] System: DSL training G.994
2021-01-04 16:24:31 [5] System: DSL training G.994
2021-01-04 16:24:49 [5] System: DSL training G.994
2021-01-04 16:25:05 [5] System: DSL training G.994
2021-01-04 16:25:20 [5] System: DSL training G.993 started
2021-01-04 16:27:00 [5] System: DSL training G.994
2021-01-04 16:27:43 [5] System: DSL training G.994
2021-01-04 16:27:58 [5] System: DSL training G.993 started
2021-01-04 16:28:34 [5] System: DSL training G.994
2021-01-04 16:28:51 [5] System: DSL training G.994
2021-01-04 16:29:06 [5] System: DSL training G.993 started
2021-01-04 16:30:23 [5] System: DSL training G.994
2021-01-04 16:31:08 [5] System: DSL training G.994
2021-01-04 16:31:23 [5] System: DSL training G.993 started
2021-01-04 16:33:34 [5] System: DSL training G.993 channel analysis
2021-01-04 16:33:35 [5] System: DSL link up
2021-01-04 16:34:14 [5] System: DSL link down
2021-01-04 16:34:16 [5] System: DSL training G.994
2021-01-04 16:34:33 [5] System: DSL training G.994
2021-01-04 16:34:48 [5] System: DSL training G.993 started
2021-01-04 16:36:48 [5] System: DSL training G.993 channel analysis
2021-01-04 16:36:49 [5] System: DSL link up
2021-01-04 17:10:57 [5] System: DSL link down
2021-01-04 17:10:59 [5] System: DSL training G.994
2021-01-04 17:11:16 [5] System: DSL training G.994
2021-01-04 17:11:31 [5] System: DSL training G.993 started
2021-01-04 17:13:32 [5] System: DSL training G.993 channel analysis
2021-01-04 17:13:33 [5] System: DSL link up
2021-01-04 17:14:28 [5] System: DSL link down
2021-01-04 17:14:31 [5] System: DSL training G.994
2021-01-04 17:14:47 [5] System: DSL training G.994
2021-01-04 17:15:03 [5] System: DSL training G.993 started
2021-01-04 17:17:02 [5] System: DSL training G.993 channel analysis
2021-01-04 17:17:03 [5] System: DSL link up
2021-01-04 17:22:30 [5] System: DSL link down
2021-01-04 17:22:33 [5] System: DSL training G.994
2021-01-04 17:22:49 [5] System: DSL training G.994
2021-01-04 17:23:05 [5] System: DSL training G.993 started
2021-01-04 17:25:05 [5] System: DSL training G.993 channel analysis
2021-01-04 17:25:06 [5] System: DSL link up

0 Likes
Reply