Get online support
Hi @mcraigie8
Please send us a private message with your TPG customer ID, username and complete address in order for us to assist you accordingly.
To send a PM please refer to this link: How do I private message (PM) in the community
Regards,
Ahra_G
Hi @Gaz57, we are sorry to know that you are having issues with the service and we apologise for the inconvenience this is causing you. Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.
To send a PM, please refer to this link: How do I private message (PM) in the community
Apologies for that, @Gaz57. In order for us to assist with your concern, you need to provide us your account details through private message. We will wait for your PM.
Hi @nasx281181, we'd like to escalate your concern to our Complaints Resolution Team. We have located an account using your community details, but we'd like to make sure that we will be working on the right one.
Kindly PM us your TPG customer ID, username and complete address. Thank you.
I am now waiting on an NBN Co. technician for the fourth time. Countless promised callbacks have not materialised. Today I have been waiting 8 hours.
WHAT DO I HAVE TO DO TO GET REASONABLE CUSTOMER SERVICE?
The diary so far
I cannot continue to take days to wait. It is so disrepectful to not even call me.