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Delays on some NBN installation and fault appointments - May 2021


Hi @ex_cal84


We checked the account and understand that an NBN technician is booked to check the service.

Further updates will be provided by your assigned Engineer as soon as it becomes available.


We apologise for the inconvenience.




Hi @Puggles


We really want to help turn your experience around.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.



Level 2

I just received an email on my mobile number with a link to this forum topic, but it's the 10th of March 2022 and this is from almost a year ago.

Why is TPG issuing advice that the NBNCo is having delays in installation/fault resolution for service outages 10 months after their system implementation???