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Dlink DIR-X5460 - FTTP - DO NOT USE. REQUEST TPG REFUND YOUR PURCHASE

ow723h1
Level 2

Multiple threads on the DLINK DIR-X5460, NOT working for FTTP

LOTS of customers all having to buy new modems

TPG totally NOT understanding the issue or taking responsibility

OPERATORS cognitivley incapable of understanding the issue

 

Lots of people out of pocket. TPG not offering to refund anybody for the modems they are STILL advertising to use with FTTP 


CUSTOMERS SHOULD BE REFUNDED FOR BUYING Dlink DIR-X5460 - From TPG's documentation of recommended hardward. These are $400 modems

2 REPLIES 2
ow723h1
Level 2

What an absolute JOKE.

Spent 20 mins, every week for the last 5 weeks trying to explain to TPG telephone support that they are advertising a modem that does not work with their service.

 

Furthermore, I asked if I could use their home wireless modem in the interim (as it worked)

 

They declined. I used it anyway. Then I had to spend another $250 on a different modem. I am now $600 down on modems. And I need to send their modem back or I will be charged $180.

 

Me advising they are advertising a device that does not work. Is met by confusion, disbelief, or a cognitive incapacity to fully understand, and remediate the problem. My FTTP has also went from 850 Mbps down to 80 Mbps for the last 5 days. I am now paying for Ultrafast but getting speeds the same as 4G.

I wouldnt recommend TPG to my worst enemy 

Ahra_G
Moderator

Hi @ow723h1,

 

Reading through this thread, one of our moderators posted instructions/images on how to set up this particular make & model. 

 

If you need assistance, our Tech team would be glad to help. Just send in your customer ID or username via private message so we can organise a call back to be made. 

 

Thanks! 

Ahra_G