Does TPG block some sites

[michaelkarzon59]

Hi we are having issues using some overseas sites in Spain as we are trying to book train tickets but it seems that TPG has a block on some sites. The reason I say that is because when we use our mobile phone using Optus 4G network the sites works but as soon as we switch to home wifi using TPG network the we get errors trying to access the site. 

I have attached the url and the page we are trying to use and the second file is the error message

[Shane · Accepted solution]

Hi @michaelkarzon59 ,

Welcome to the community!

What troubleshooting have you done so far?

Please do the troubleshooting below.

• Run a tracert and ping the website
• Push the modem/router's DNS to 8.8.8.8 and 8.8.4.4 then reboot once it's done.

To better understand the situation. Please PM us your account details (Username/Customer ID together with the address on file).

In case you need a reference: How do I private message (PM) in the community

Cheers!