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Does the installation need the modem?

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Hello @zeroarst


I've managed to run a remote test and it appears that your modem is now connected and you should already have an internet access. 


Should this not be the case, kindly let us know so we can have our Technical Team to contact and assist you. 


You may also check our self help options located here:




Level 2

Made it working with remote assist.
I have an NBN box installation appointment on 19 March, can you cancel that for me? Thank you.


Glad to hear, @zeroarst


We have seen that your service is now active and tech visit will no longer be necessary. 


Should you require further assistance, you may reach out to us again or check out our community page today at




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