TPG Community

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Drop Outs NBN FTTN

Level 1a
I had multiple dropouts this week for a minute at least at a time. I work from home so this was particularly annoying. Another dropout just occurred, this is my 2nd month on TPG, need this fixed!

Good day @Redbull82,


Welcome to TPG Community!


I was able to pull up your account using your community details and was done with the remote test, but the result is inconclusive. I will arrange a call from our Tech team to help us rectify the issue. We will use the number saved on the account.


If you prefer to be contacted to a different number, please shoot me a private message.


Kind regards,


Hi Redbull82


Hope you're doing well! 


I can see that you have been contacted by one of our Engineers and has confirmed that the the connection has gone stable. Though it is still being monitored by our Engineering Team, please do let us know if the issue still persists.