Hi @Hooliowonton
Welcome to the Community!
We were able to locate your account and checked the service, but did not detect any fault within the network.
When the connection drops out, did you notice the changes with the light status of the modem/router?
What troubleshooting have you tried so far? Are you using a WiFi or Wired connection?
Please give us more information in order to assess your case.
BasilDV
