Dropout of TP link Archer 1600V modem

[boyceas]

Converted from ADSL to NBN (cable to the node) in October 2020. Over the past 4 weeks we have experienced NBN dropouts at least 2 to 3 times a day. DSL light starts flashing and after a minute or two, service restored. Is Modem faulty or is NBN at fault? Very frustrating. Viewed a number of posts but none recently. Any advice please.

Alan

[Riezl]

Hi @boyceas , we apologise for the inconvenience this issue is causing you. For us to assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account. 

To send a PM, please refer to this link: How do I private message (PM) in the community 

[boyceas]

To Riezl

Ref: your community response 28-01-2021 2:45pm

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@Riezl wrote:

Hi @boyceas , we apologise for the inconvenience this issue is causing you. For us to assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account. 

To send a PM, please refer to this link: How do I private message (PM) in the community 

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The Send a private message does not work - No means of sending to Riezl??

As previously indicated, experiencing dropouts from NBN 2 to 3 times daily

Address: xxxxxx

User name xxxx

Physical Address: xxxxx

Alan

[Riezl]

Hi @boyceas, we have edited your post for the security of your account.

We have checked the status of your connection and it appears to be stable at the moment. However, our system shows multiple connection drop outs in the last 14 days. 

We have made a line adjustment, which may help with the connection stability.

If the issue persists, please let us know so we can check further.