Dropouts and slow internet

[Veerutjay]

Hi,
Lately there is drop out of internet intermittently . Even the internet speed is very slow. During normal hours I get only 2-4bps and night time only goes into 9-10 Mbps. Is Anyone experiencing similat problems. I am on a FTTN NBn connection. Thanks in advance if anyone could help me resolve it.

[BasilDV]

Hi @Veerutjay

Welcome to the Community!

We've created some articles that will guide you on how to troubleshoot a slow speed issue.

Refer to this link: https://community.tpg.com.au/t5/Featured-Articles/Slow-speed-issue/ba-p/1197

If you are using a WiFi connection, then signal interference is causing the issue. We've created some articles that will help you improve your home network.

Refer to these links:

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

Let us know if you need further assistance.

BasilDV

[dszczepina]

Im using a wired connection.
The internet is extremely slow.
The connection always drops out before a webpage could finish loading.
Maximum speed is currently 16Kbps.
Most websites will not load.

There is no outage in my area.

I have messaged about this yesterday. 

The issue has not been solved.
I need someone to fix this as soon as possible.

[Riezl]

Hi @dszczepina, we'd like to arrange one of our senior technical specialists to contact you for assistance. Please send us a private message with your best contact number and most convenient time to receive a call this afternoon.

We will wait for your PM. Thank you.