Welcome to the Community!
We've created some articles that will guide you on how to troubleshoot a slow speed issue.
Refer to this link: https://community.tpg.com.au/t5/Featured-Articles/Slow-speed-issue/ba-p/1197
If you are using a WiFi connection, then signal interference is causing the issue. We've created some articles that will help you improve your home network.
Refer to these links:
Let us know if you need further assistance.
Im using a wired connection.
The internet is extremely slow.
The connection always drops out before a webpage could finish loading.
Maximum speed is currently 16Kbps.
Most websites will not load.
There is no outage in my area.
I have messaged about this yesterday.
The issue has not been solved.
I need someone to fix this as soon as possible.
Hi @dszczepina, we'd like to arrange one of our senior technical specialists to contact you for assistance. Please send us a private message with your best contact number and most convenient time to receive a call this afternoon.
We will wait for your PM. Thank you.