I have a problem in that my email address suddenly stopped working on two computers, its an important one for me as any outstanding bills will come in on this address.
I initially waited 24hrs just in case TOG were having issues, fault percisted , then went into Web page, tried to access Email address from Web page again couldnt get into it.
I then deleted my old address within my WEB based Email on the hope of recreating it to get any future emails, once deleted it would not let me recreate my old Email address as they now require it to be more Characters so this was of no use to me.
Next Went through the perfectic phone number for assistance, told me to wait 40 minutes initially but I waited as I wanted to talk to someone, finally got someone they said they couldnt help me and woul have to be put through to another area, waited 15 mins and it cutoff putting me back to square one, tried again but this time asked them to phone me back when they get chance, got a call back, next person went a little furtehr in trying to re-establish my old Email address without success, they then wanted to put me through to another area, I warned them last time I got cut off so they flagged it to call me back if it did this.
Got a call back, they spent some time with me but had to escalate issue and told me I should get a call back the following day. By now I had gone from 9:30am - 13:30 stuck to my PC and phone and gained next to nothing.
4 Days went by, no call, so once again went through the perfectic call centre, now I am not happy, when I finally got through was told the y hadent actaully passed on the issue and I had to yet again go through call backs, having to go through the same security questions each time they passed me through also frustrated the hell out of me.
Got a call back and this time the Lady spent more time trying to fix but again had to put me through with the usual delays. This went on for approx 2 weeks when I finally go someone that did have my old email address setup as a totally new entry on the system whilst on the phone I could login to this entry so was hopeful, she left her phone number in case of issues.
That night tried to get two different email systems to login to the new entry they both refused to do so, so I went back to the WEB based entry it it would not let me in, left a message on the phone number supplied.
Today nearl 3 weeks later, I thought TPG are useless and I will go into my Primary Email address and create a PSeado address then visit the 30-40 sites that send details on my failed email addres of a new one, only to find out now I can not access my primary WEB Email address, it luckily works fine as an EMail address in my email app, but will not let me access it on the Web page, so reneteerd the password in my email app to see if it had changes it works fine, but I can not get into my WEB page, I am seriously at the point of reporting them to the Ombudsman and moving my long established account over to another IP.
