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I have just switched over from NBN50 to a 5G internet account and my Outlook/Thunderbird is not working correctly. Do I need to use my new username ? Email address should not change hopefully.
We'd like to look into this further. Could you please provide your email address via PM as well as your Customer ID/username?
We also recommend that you check first if the email settings are correct by visiting this link: TPG email settings
One you determined that the settings are correct, you can follow the article created on Setting Up TPG Email for Microsoft Outlook