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Email not delivered to my TPG

Level 2

I have come across an issue where emails sent to any email addresses are not being recieved when sent from a particular domain name.


Example: -> email sent to -> = not received by -> email sent to -> = not received by -> email sent to -> = SUCCESS -> email sent to -> = SUCCESS


Please note that there are no delivery failure messages sent back. The emails are also not in the users spam folders.


Our Exchange server logs show:

"The message was successfully handed off to a different email system. This is as far as we can track it."


Any help is appreciated.




Hi @dcapenerhurst


For further investigation of this email issue, we recommend for you to send the query to our Post Masters directly.

You can email them here:


Make sure to indicate your customer ID or username for fast tracking.