Email stopped working again

[jimmylad]

Looks like the email service has failed yet again.

Can't connect via Thunderbird or webpage.

[heaththorpe]

Yes, same here. Can't access email via Thunderbird or the TPG post office.

[BasilDV]

Hi @jimmylad @heaththorpe , 

What error message are you receiving when you try to login via webmail/post office and Thunderbird?

What troubleshooting have you tried so far?

BasilDV

[jimmylad]

@BasilDV 
It is working again now.

As for errors I didn't troubleshoot too far in Thunderbird as it just kept asking for password as it couldn't connect.

Trying the webpage it would just 'spin' and after a minute drop back to the login page. Like a timeout but no error. Again didn't dig too deep as I assumed the same problem as last week.

[BasilDV]

Hi @jimmylad 

Can you try to login on both Thunderbird and Webmail again?

If it's still not working, please send us a private message with your account details.

BasilDV

[heaththorpe]

I think it said something like"credentials not recognised" or something similar.

It starting working again not long after I made my earlier post.

[BasilDV]

Glad that it is back to normal.

Have a good day!