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I have recently purchased a new iPad and have had significant difficulty with my email settings. I receive them through my Tpg account, but cannot reply. I cannot receive emails through my icloud email, but can send an email. It is very confusing, hope someone can help. Despite technical support it is not resolved.


Hi annrad,

I have attached the TPG generic email settings as well as a guide on how to setup email on your IPAD.

Might be a good idea to make sure your outgoing mail server is tpg one listed bellow and that the password is correct.

You should also check to make sure that you can send an email from loging into your TPG email account at



TPG Email Settings

TPG Email Settings
Incoming Mail Server (POP3 or IMAP)   110 (POP3) 143 (IMAP)
Outgoing Mail Server (SMTP)   25
Email Address    
Email Username   Your TPG Username    
Email Password   Your TPG Password    



Set up an email account on your iPhone, iPad, or iPod touch

Choose your account

  1. Go to Settings > Mail > Accounts > Add Account.
  2. If you see your email provider, tap it to add your account automatically. If you don't see your email provider, tap Other to add your account manually.

Set up an account automatically

After you choose your email provider, follow these steps:

  1. Enter your email address and password.
  2. Tap Next and wait for Mail to verify your account. 
  3. Choose the content you want to sync. Tap Save.

Set up an account manually

Make sure that you know your email settings. These are listed above in the table.

  1. Tap Add Account, tap Other, then tap Add Mail Account.
  2. Enter your name, email address, password, and a description for your account.
  3. Tap Next. Mail will try to find the email settings and finish your account setup. If Mail finds your email settings, tap Done to complete your account setup.

If Mail can't find your email settings, you need to enter them manually. After you enter your email address and password, tap Next, then follow these steps:

  1. Choose POP for your new account. If you aren’t sure which one to choose, contact your email provider.
  2. Enter the information for Incoming Mail Server and Outgoing Mail Server. (Found above under TPG email settings)

  3. If your email settings are correct, tap Save to finish. If the email settings are incorrect, you'll be asked to edit them.