TPG Community

Get online support

Emails returned as undeliverable

TimmPaccc
Level 3
Hi,
This is a brand new problem that began on 7 Feb.

I have now had 3 emails bounce back as 'undeliverable'. As this is a business email address it is very concerning.

I had been back and forward to the email addresses prior to 7 Feb with no problem.

Addresses included @outlook.com @live.com.au and @iinet.net.au

I know there were TPG problems a few months ago similar to this with regards to Gmail addresses.

Is TPG aware of this issue and looking into it?

Thank you
10 REPLIES 10
AnotherUser
Level 3
Hi @TimmPaccc, I’ve just reported a similar problem here:
https://community.tpg.com.au/t5/TPG-Community-Feedback/Are-TPG-Email-Servers-Rejecting-Connections-f...

Out of curiosity, do you have details of the reason for the emails being undeliverable that the senders would have received in the return/bounce email? Knowing the reason might help TPG identify the cause of the problem.
TimmPaccc
Level 3
This is the most recent one.

    **********************************************
    **      THIS IS A WARNING MESSAGE ONLY      **
    **  YOU DO NOT NEED TO RESEND YOUR MESSAGE  **
    **********************************************

The original message was received at Mon, 7 Feb 2022 13:10:03 +1100
from 106-68-219-27.tpgi.com.au [106.68.219.27]

This message was generated by rpt-cro-mail02.tpgi.com.au

   ----- Transcript of session follows -----
... while talking to outlook-com.olc.protection.outlook.com.:
>>> DATA
<<< 451 4.7.651 The mail server [60.241.0.57] has been temporarily rate limited due to IP reputation. For e-mail delivery information, see https://postmaster.live.com (S844) [BN8NAM12FT060.eop-nam12.prod.protection.outlook.com]
<abbyward_@outlook.com>... Deferred: 451 4.7.651 The mail server [60.241.0.57] has been temporarily rate limited due to IP reputation. For e-mail delivery information, see https://postmaster.live.com (S844) [BN8NAM12FT060.eop-nam12.prod.protection.outlook.com]
<<< 503 5.5.2 Need rcpt command [BN8NAM12FT060.eop-nam12.prod.protection.outlook.com]
Warning: message still undelivered after 8 hours
Will keep trying until message is 5 days old
TimmPaccc
Level 3
Further I've began trying to further trouble shoot (I have 4 x tpg.com.au addresses) and it appears to just be the one account I am having problems with Smiley Sad

AnotherUser
Level 3
Looks like that TPG server has ended up on some Blacklists:

Network Tools: DNS,IP,Email
https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a60.241.0.57&run=toolpage
TimmPaccc
Level 3
Oh?
So sorry and thank you so much for your help. Really appreciate it.

Is that something I can change or fix or is that a TPG issue?

That address is listed on my website, could that be causing an issue?

Again. Thank you so much for any advice you could give.
david64
Level 13

Hi @TimmPaccc . Send an email to postmaster@tpg.com.au detailing your problem. Include the bounce error messages and the link relating to the blacklists.

TimmPaccc
Level 3
Thank you.
Have done and waiting....

Still not sure if the 'blacklist' problem is my end or the receivers end?

I have zero understanding of blacklisting.
AnotherUser
Level 3
@TimmPaccc, the blacklisting is a TPG issue, their email server(s) have ended up on a reputation/blacklist possibly because they were misconfigured and allowed relaying at one point in time or TPG users have been using them to send Spam.
TimmPaccc
Level 3
Thank you so much for your reply. Have been reading/educating myself about this all morning.

Seems the best fix in the short term is to send emails via the 'TPG Post Office' and check my SMTP Authentification setting on my devices?

Oh, and wait for a call back/email from TPG....