TPG Community

Get online support

Emails send and not received or delivered

AKS
Level 2
Level 2

Hi

I am aware of emails that i have sent but never received by the person i sent them to and

Emails sent by another user which i have never received

Neither of the above are in my junk folder

Has anyone else experienced this problem as it seems to be occuring regularly and im particularly concer about email that i send which i never know are undelivered or emails sent to me which i am unaware of that i never receive.

Any feedback would be appreciated

Regards

AKS

1 REPLY 1
Shane
Moderator

Hi @AKS ,

 

Welcome to the community!

 

Thanks for raising this to us, we'd love to help see what causing the e-mail unable to receive incoming messages. To better understand the situation please shoot me a private message with your account details (Username/Customer ID together with the address on file). Also include the following details below.

 

Sender's E-mail address:
Potential Subject of the Email:
When was the eimail was sent: 

How do I private message (PM) in the community 

Regards,