Error when trying to upgrade NBN plan to the the Home Ultrafast

[aparakh]

Hi,

Am I able to pelase get some assistance with upgrading my NBN plan, I have attempted to upgrade my plan over the last few weeks to the NBN Home Ultrafast, but keep recieveing the error

<E: PlanRules:UnknownChangeType> .

[kate_]

We can help get your plan changed over, @aparakh. Send me a PM and we'll get to the bottom of what's happening.