Based on the escalated fault, Telstra technician is scheduled to check on the service on or before 05 January 2019 and your attendance is not required.
Our Engineering Team is continuously monitoring the progress of the case and making sure that everything are following through.
They will be in touch again as soon as an update becomes available.
We appreciate your patience while we work on this matter.
We'll chase this up with our Engineering Team and requests for urgent feedback within the day. I'd like to confirm if we can use the contact number on file, or if you have a different preferred contact number feel free to send it to me.
I apologise for the inconvenience.
In case you need a reference.
Would you please let me know how it is going with the technician? Nobody has called so far. The connection has appreared but the speed jumps up and down. It is now 1 mbps. Before the incident it was around 6 mbps.
Thanks for getting in touch.
I've reviewed the account and learned that the Telstra technician was able to fix the fault on the copper network. We can detect that the modem is getting a good sync speed with 6347 Kbps Downstream and 1020 Kbps Upstream.
I'll chase this also with our Engineering team to provide us further updates with the case.
I understand that our Engineering team has been in touch and was informed that they'll monitor the account to check if the speed will still fluctuate.
Should you require further assistance, please let us know.