Extremely slow Upload Speed

[ds888]

I’m experiencing upload speed of around 1 Mbps or less. NBNCO status page shows no outage or issues.
Download speed seems unaffected.
Any solutions for this issue?

[BasilDV]

Hi @ds888 

Welcome to the Community!

We tried to locate your account using your community details to no avail.

We've created an article that will guide you on how to troubleshoot a slow speed issue. Check this link.

You may also check our online support guide here.

If you need further assistance, please send me a PM with your TPG username or customer ID number to assist you accordingly.

How do I private message (PM) in the community

BasilDV

[ds888 · Accepted solution]

This issue was a configuration issue in my wifi router and not the TPG service. I’m using my router as an AP but I didn’t realise it has a dedicated AP function thats needs to be enabled. The AP mode seems to deactivate the WAN settings, which restored my upload speed to normal.