Extremely slow speed

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cloudybrandon
Level 2
For the last month I’ve been having really inconsistent and ridiculously slow speeds of 2mbps late at night and it is extremely frustrating seeing I am paying a decent amount of money for a higher speed plan as well as having fttp
1 ACCEPTED SOLUTION

Accepted Solutions
BasilDV
Moderator

Hi @cloudybrandon 

 

Welcome to the Community!

 

We were able to locate your account using your community details and tested the line, but was not able to detect any fault.

We understand that you are using a WiFi connection and signal interference may be causing the issue.

We've created some articles that will guide you on how to improve your home WiFi network and troubleshoot a slow speed issue.

Refer to these links:

Before you start any changes or troubleshooting, please restart your modem/router first by turning it Off and On.

 

Let us know how it goes.

BasilDv

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1 REPLY 1
BasilDV
Moderator

Hi @cloudybrandon 

 

Welcome to the Community!

 

We were able to locate your account using your community details and tested the line, but was not able to detect any fault.

We understand that you are using a WiFi connection and signal interference may be causing the issue.

We've created some articles that will guide you on how to improve your home WiFi network and troubleshoot a slow speed issue.

Refer to these links:

Before you start any changes or troubleshooting, please restart your modem/router first by turning it Off and On.

 

Let us know how it goes.

BasilDv

View solution in original post