TPG Community

Get online support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Ask a Question

FFTB working at 6Mbps

rsibanez89
Level 2
Level 2
‎02-03-2022 10:07 PM

Internet is working at 6Mbps and its been working even worst than that for the last few weeks.

The TPG app on my phone is not working to measure the speed of the internet.

If you are giving me 1/10 of the service, can I pay for 1/10 of the bill?

 

internet-TPG.PNG

0 Likes
Reply
3 REPLIES 3
BasilDV
Moderator Moderator
Moderator
‎03-03-2022 11:30 AM

Hi @rsibanez89

 

Welcome to the Community!

 

In order to confirm if you are getting a slow connection speed, you may check it directly with your modem/router.

Check it here:

Are you using a WiFi or a Wired connection when you tested the speed?

This article might help you troubleshoot your speed issue as well.

If you've confirmed that your modem/router is receiving a slow speed, then send me a PM with your TPG username or customer ID number to assist you accordingly.

 

BasilDV

0 Likes
Reply
rsibanez89
Level 2
Level 2
‎03-03-2022 10:17 PM

I've tried everything,
- 2.4GHz

- 5GHz
- Wired
- From my phone

- My Laptop

- My PC

 

The connections works sometimes and then it keeps disconnecting or going really slow.

I just checked logs in the router (This is just the last page, there are 27 pages of logs like this)

 

2022-03-03 08:51:00 [5] DHCPC: Recv no OFFER, DHCP Service unavailable
2022-03-03 09:22:11 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2022-03-03 09:22:14 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2022-03-03 09:22:17 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2022-03-03 09:22:22 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2022-03-03 09:22:25 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2022-03-03 09:22:28 [5] DHCPC: Recv no OFFER, DHCP Service unavailable
2022-03-03 09:35:13 [6] VoIP: Register to server address 172.26.0.33:5060
2022-03-03 09:54:09 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2022-03-03 09:54:12 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2022-03-03 09:54:15 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2022-03-03 09:54:20 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2022-03-03 09:54:23 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2022-03-03 09:54:26 [5] DHCPC: Recv no OFFER, DHCP Service unavailable
2022-03-03 10:26:37 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2022-03-03 10:26:40 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2022-03-03 10:26:43 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2022-03-03 10:26:48 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2022-03-03 10:26:51 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2022-03-03 10:26:54 [5] DHCPC: Recv no OFFER, DHCP Service unavailable

0 Likes
Reply
Anonymous
Not applicable
‎04-03-2022 10:45 PM

Thanks for the update, rsibanez89.

Send me a Private Message with your details (Username/Customer ID) so we can make initial assessment with the issue affecting the service.

How do I private message (PM) in the community

Regards,
 

 

I've tried everything,
- 2.4GHz

- 5GHz
- Wired
- From my phone

- My Laptop

- My PC

 

The connections works sometimes and then it keeps disconnecting or going really slow.

I just checked logs in the router (This is just the last page, there are 27 pages of logs like this)

 

2022-03-03 08:51:00 [5] DHCPC: Recv no OFFER, DHCP Service unavailable
2022-03-03 09:22:11 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2022-03-03 09:22:14 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2022-03-03 09:22:17 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2022-03-03 09:22:22 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2022-03-03 09:22:25 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2022-03-03 09:22:28 [5] DHCPC: Recv no OFFER, DHCP Service unavailable
2022-03-03 09:35:13 [6] VoIP: Register to server address 172.26.0.33:5060
2022-03-03 09:54:09 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2022-03-03 09:54:12 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2022-03-03 09:54:15 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2022-03-03 09:54:20 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2022-03-03 09:54:23 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2022-03-03 09:54:26 [5] DHCPC: Recv no OFFER, DHCP Service unavailable
2022-03-03 10:26:37 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2022-03-03 10:26:40 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2022-03-03 10:26:43 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2022-03-03 10:26:48 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2022-03-03 10:26:51 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2022-03-03 10:26:54 [5] DHCPC: Recv no OFFER, DHCP Service unavailable

0 Likes
Reply