FTTB PPPOE dropped at a specific time in past week

[jasonxiec137]

Hi TPG

In the past week, my FTTB connection with TPG dropped at a specific time period twice(around 6 am AEDT), which never happened before. 

The logs on my router show that the ppp has been reconnected after few attempts. 

The similar issue happened to me when I was in another country with another ISP. In that case, the ISP did so to renew IP distrbution.

Moreover, all lights on modem are normal between dropout and reconnection as I observed, Internet was down at that time, the whole process took few minutes.

My question is: Is it caused by something configured from TPG side? 

Mar  2 05:54:55 miniupnpd[10568]: Failed to get IP for interface ppp0
Mar  2 05:54:55 miniupnpd[10568]: SendNATPMPPublicAddressChangeNotification: cannot get public IP address, stopping
Mar  2 05:55:09 pppd[10212]: Connected to 6c:8b:d3:e9:0f:d4 via interface eth0
Mar  2 05:55:11 miniupnpd[10568]: Failed to get IP for interface ppp0
Mar  2 05:55:11 miniupnpd[10568]: SendNATPMPPublicAddressChangeNotification: cannot get public IP address, stopping
Mar  2 05:55:11 miniupnpd[10568]: Failed to get IP for interface ppp0
Mar  2 05:55:11 miniupnpd[10568]: SendNATPMPPublicAddressChangeNotification: cannot get public IP address, stopping
Mar  2 05:55:11 miniupnpd[10568]: Failed to get IP for interface ppp0
Mar  2 05:55:11 miniupnpd[10568]: SendNATPMPPublicAddressChangeNotification: cannot get public IP address, stopping
Mar  2 05:55:11 miniupnpd[10568]: ioctl(s, SIOCGIFADDR, ...): Cannot assign requested address
Mar  2 05:55:11 miniupnpd[10568]: Failed to get IP for interface ppp0
Mar  2 05:55:11 miniupnpd[10568]: SendNATPMPPublicAddressChangeNotification: cannot get public IP address, stopping
Mar  2 05:55:12 admin: start

[Anonymous · Accepted solution]

Hi @jasonxiec137,

Yes it possible, since our TPG FTTB services with Dynamic IP address it could be the change of IP address caused the partial dropouts particularly when the modem/router's session is connected for more than a week.

I ran an initial test to the service it shows only 1 drop out. In the event that you will experience multiple dropouts for the new few days, let us know so we can arrange our Technicians for further test and investigations.

Regards,

Hi TPG

In the past week, my FTTB connection with TPG dropped at a specific time period twice(around 6 am AEDT), which never happened before. 

The logs on my router show that the ppp has been reconnected after few attempts. 

The similar issue happened to me when I was in another country with another ISP. In that case, the ISP did so to renew IP distrbution.

Moreover, all lights on modem are normal between dropout and reconnection as I observed, Internet was down at that time, the whole process took few minutes.

My question is: Is it caused by something configured from TPG side? 

Mar 2 05:54:55 miniupnpd[10568]: Failed to get IP for interface ppp0 Mar 2 05:54:55 miniupnpd[10568]: SendNATPMPPublicAddressChangeNotification: cannot get public IP address, stopping Mar 2 05:55:09 pppd[10212]: Connected to 6c:8b:d3:e9:0f:d4 via interface eth0 Mar 2 05:55:11 miniupnpd[10568]: Failed to get IP for interface ppp0 Mar 2 05:55:11 miniupnpd[10568]: SendNATPMPPublicAddressChangeNotification: cannot get public IP address, stopping Mar 2 05:55:11 miniupnpd[10568]: Failed to get IP for interface ppp0 Mar 2 05:55:11 miniupnpd[10568]: SendNATPMPPublicAddressChangeNotification: cannot get public IP address, stopping Mar 2 05:55:11 miniupnpd[10568]: Failed to get IP for interface ppp0 Mar 2 05:55:11 miniupnpd[10568]: SendNATPMPPublicAddressChangeNotification: cannot get public IP address, stopping Mar 2 05:55:11 miniupnpd[10568]: ioctl(s, SIOCGIFADDR, ...): Cannot assign requested address Mar 2 05:55:11 miniupnpd[10568]: Failed to get IP for interface ppp0 Mar 2 05:55:11 miniupnpd[10568]: SendNATPMPPublicAddressChangeNotification: cannot get public IP address, stopping Mar 2 05:55:12 admin: start