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FTTB Slow Upload

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Level 2
I’ve been tracking the upload speed (which impacts Xbox online gaming) for a month after I switched to FTTB (from NBN). Getting 0.5MB/s up. Download has always been good - 8.5MB/s

Previously I was getting 4MB/s up!!
4 REPLIES 4
Level 2

Ran the speed test from a laptop connected via Ethernet cable (no WiFi).

 

Any thoughts as to why I am getting poor upload speed?

Moderator

Hi @Simon76,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and have run some remote test.

 

We can see that the modem is getting a good sync speed with 40.95 Mbps Upstream so the result of your speed test is a mystery.

 

We'll arrange a call from our Tech team to look into it further. Please shoot me a private message with your preferred time and best number to be contacted.

 

How to send a PM? Click here.

 

Kind regards,

BasilDV

Level 2

Ok, so I am impressed with the tech who assisted me.

 

The issue was identified as QoS enabled on the D-Link 2885A router.

 

Disabling QoS restored the upload speed.

 

Moderator

That's great to hear, @Simon76.

 

I'm glad that our Technical Team was able to help you out with the upload speed issue.

 

Cheers!