Welcome to TPG Community!
We were able to locate your account using your community details and have run some remote test.
We can see that the modem is getting a good sync speed with 40.95 Mbps Upstream so the result of your speed test is a mystery.
We'll arrange a call from our Tech team to look into it further. Please shoot me a private message with your preferred time and best number to be contacted.
How to send a PM? Click here.